Frequently Asked Questions

COVID-19 FAQs

2021, much like 2020 continues to be a difficult time for us all.  As an experienced study travel provider we are confident that with tried and tested covid-secure procedures, we are able to deliver our 2021 Summer Camps in England whilst maintaining your safety, and the safety of others. 

Of course, we are subject to travel restrictions into England being lifted for July and August 2021, and dependent on the UK Government directives on Covid-19 moving forward in 2021. We will be sure to keep this website and customers informed of any changes as and when they occur and our protective measures will be adapted and implemented to mirror any changes.

We are pleased to show we hold the Visit England’s ‘ We’re Good to Go’ industry standard.

We will continue to review government guidance for educational and childcare settings to ensure what protective measures are required to ensure a safe experience for children, parents and staff, these are subject to change as restrictions are eased.

We really hope so! Our camps are all about making the world a smaller place, bringing different nationalities and cultures together, however with many countries experiencing waves and surges in the virus and its variants at different speeds - we will work within the UK Government regulations for which nationalities are able to enter the UK. Self-isolation will not be possible upon arrival, therefore any countries who are required to self-isolate will be unable to attend.

Testing might be a condition of travel to enter the UK. Lateral flow tests might be available at the airport upon arrival - we might be able to conduct them? We might need to test on departure too.

Temperature checks will take place on arrival at camps for all children and accompanying staff. Xplore staff will be temperature checked regularly.

No child such travel to a camp if they have symptoms of COVID-19 or if they have had contact with someone who has tested positive or, shown symptoms of COVID-19 in the  14 days prior to camp.

Our Camps and high-contact areas will be cleaned thoroughly and regularly.

Accommodation and social areas will be deep cleaned 

Regular hand washing and sanitising for children throughout the day, before and following each activity.

All equipment will be cleaned at the start of the day and following every activity session. In instances where sharing equipment is required, our instructors will clean and disinfect shared equipment frequently




We are planning to run swimming at some camps, but will follow the Swim England's "COVID Guidance for School Swimming Lessons".

Currently it is mandatory for passengers to wear face coverings when using public transport including Taxis, We will implement this rule on our private coach transfers. 

Excursions are an important part of the children's cultural experience. We will ensure we follow Gov’ Guidance regarding public transport, social distancing, and the use of hand sanitiser. 




Booking FAQ

Please book and pay online through this website.

Once you have found the camp you’d like to book, click ‘BOOK NOW’ on that page and follow the questions to select the date and/or location, this will then be added to your basket. To check out, we will ask for some basic information about the child attending and parent for payment purposes. 

You will then be able to choose how you would like to pay - we accept all major credit and debit cards. Payments can only be taken online.




Once you have booked (and paid at least a deposit) online, you will receive a booking confirmation email containing your booking information and Customer Information Pack.


Approximately 6-10 weeks before your booking, we will send out a reminder to pay your final balance (if applicable) and also a link to complete a form. This form asks for mandatory information required for the child attending and includes


Important travel, accommodation, language, medical and emergency contact questions as well as parental permissions for photography, excursions and activities.

At the point of booking , you will be asked to verify that you have read our T&C's, please could we ask that you make yourself familiar with them.

As a member of the Advance Payments to Travel Agents (APTA) Guarantee Scheme, underwritten by Evolution Insurance Company Limited, Klub Group Limited complies with the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.

Travel FAQ

Unfortunately not, flights are not included, however we would be happy to guide you on finding a suitable flight.

We ask all customers to organise return flights to/from London Heathrow. Please ensure your arrival flight arrives at LHR between 10:00 - 15:00 and your departure flight leaves LHR between 12:00 - 17:00.

We can offer transfers (accompanied or without a member of Xplore staff) via taxi from other airports at an additional charge, these include London Stansted, London Luton, London Gatwick, Birmingham and Manchester. Or if your flight arrives or departs from London Heathrow outside of the times we specify, a taxi transfer can also be organised at an additional code.

 

 GatwickHeathrowLutonStansted
 Without staffWith staffWithout staffWith staffWithout staffWith staffWithout staffWith staff
Brandeston£305£385£285£365£290£370£235£315
Langley£305£385£285£365£290£370£235£315
Culford£215£295£225£305£170£250£125£205
Fram£230£310£240£320£270£350£140£220

PLEASE NOTE THESE PRICES ARE ONE-WAY ONLY. If we have more than 1 student requiring a transfer, we will ask if you are happy to share and the cost will be split.

If you are travelling from within the EU or EEA, you will not need a visa to come to the UK for a summer camp.

You can stay in the UK as a tourist for up to 6 months without a visa, however you may need to provide some information at the UK border and those under 18 travelling alone will also need to carry a letter from your parent or guardian. More information is included within our Customer Information Pack which is sent out upon booking.

 

If you are travelling from outside the EU, you may need a visa. Please check the UK Government website to check your visa requirements. We can provide evidence of your booking to support your visa application.




We have not included travel insurance in our package this year as we felt parents may want to research and find their own given many providers are not including COVID-cover as standard. We do however work with a provider, and can refer customers to them upon booking.

It may be the first time that you are going abroad without your parents and this can be daunting but the friendly team at Xplore are always here to support you.

General FAQ

Travelling abroad at any time is an invaluable experience, it gives you a wider sense of the world, exposure to different cultures, immersion into different languages and each person you meet brings a new dimension to your world. By travelling independently, you have the opportunity to gain all these experiences, plus improve skills like confidence, communication, orientation, time-keeping - the list goes on! As for why you should consider an Xplore Summer Camp in England - our camps bring together children and teens from all over the world and our aim is to provide a fun and sociable experience where you can improve your English. How you do that is up to you - our Language Activity Camps and Special Interest Camps combine English lessons with Activities/Special Interest, or you can do without the English lessons for an Activity-packed camp instead, you will still see a huge improvement in your English simply from being involved and surrounded by people speaking English.

This will very much depend on which camp you choose! Our Language Activity Camps are 2-weeks of activity sessions, English lessons, excursions and evening entertainment with meals and free time in between. For our Specialist Interest camps, we swap out our activity sessions for a course in the special interest topic. With all our camps, English lessons can be dropped if you really feel you don’t require them, if so, we replace this time with activities but we really recommend sticking with the lessons, find out why.

Our summer camps are only available in England during 2021. To help you decide where you would like to go, first think about what language you would like to improve, then take a look at which camps are most suitable for your age and finally have a think about what you would like to do during your summer abroad.

We tailor each of our camps to a different age group to allow you to make friends more easily with others of a similar age. This also allows us to organise bedrooms and means that generally all those at camp have a similar language ability.

Camp Brandeston - ages 8 to 14

Camp Langley - ages 10 to 14

Camp Culford - ages 12 to 16

Camp Framlingham - ages 13 to 17

All our camps are all-inclusive, meaning that airport transfers*, accommodation, meals, organised activities, excursions, English lessons and supervision are all included. Prices start from £1,815 for 2-week camp

*airport transfers are included if flights adhere to arrival and departure dates and times - go to Travel FAQs.




Yes! We offer a 5% early bird discount for anyone who books before 31st March 2021. We also run lots of offers throughout the year, to be first to hear about these, sign up for our mailing list or follow us on Facebook or Instagram.

You can always email info@xplorelanguage.com which is managed by our Summer Camp team and will answer any questions you may have.

Yes, after we have received your booking, you will receive a booking confirmation/invoice and ‘Customer Information’ Pack which covers important information on travel, passports & visas and camp information. Approximately 6-10 weeks before travelling we will send a payment reminder if you have only paid a deposit and a link to complete information on your arrival, transfers, communication, camp contact details, packing checklist, letter to consent to travel, participation, student agreement and consent details.

Your Customer Information Pack contains a helpful checklist of things to bring with you. Here is a brief list of the essentials to help you prepare:

  • Important documents - passport / ID card / flight tickets / visa (if required) - see Travel FAQs
  • Clothes - t-shirts, jeans, jumpers, leggings, dresses, shirt/blouse, sportswear, pajamas swimsuit, socks & underwear
  • Shoes - trainers, sandals/flip flops, smart shoes
  • Other useful items - hat/cap, camera, backpack, sunglasses, spending money, power adapter, towels, toiletries.

At Camp

All our summer camps are held at large independent schools with boarding dormatorities. Each camp has different sized bedrooms, some have single-occupancy rooms but mostly we have shared rooms that can sleep up to 6. Bathrooms are often communal, with no more than 8 people sharing.

We always have separate sleeping quarters (often different buildings or floors) for males and females and try where possible to put you in a room with others  of a similar age. If you have any special requirements or would like to request to share with a friend, we will try to accommodate you, just let us know in advance.

All camps offer a range of cuisines with both hot and cold options for 3 meals a day. Food will always be served in the dining hall/cafeteria on campus by friendly kitchen staff. Our Camp Leaders eat their meals at the same time to make sure everyone has had enough food and is eating healthily. Dietary requirements can be met when we are aware in advance.

Each Camp has a Camp Manager who is in charge of the camp running smoothly, alongside them works an Office Manager who is responsible for ensuring the camp’s paperwork is in place and a Chief Instructor who prepares the activities and equipment.

Our Activity Instructors and English Teachers then deliver our activity sessions and English lessons.

Camp Leaders are responsible for the pastoral care of all  in our care - they ensure that everyone is sleeping and eating well, participating and having a great time. They should also be your point of contact, should you need to contact your child whilst at camp. Camp Leaders also join all excursions and are supported by House Parents.

The best way to keep up to date with all the goings on at our camps is through our Facebook page and Instagram page. You can follow us at ‘Xplore’.

Send us your question and we’ll answer you directly.

Activity FAQs

You can see our Activity List here.

All of our activities are overseen, monitored and supervised by experienced and expertly trained activity instructors. Our top priority is ensuring the safety of those in our care. 

Some activities involve more risk than others, therefore we hold a briefing session before EVERY activity session to explain the safety implications and how to conduct the session safely utilising the safety equipment that is provided. It is the job of our Chief Instructors to ensure all equipment is available and fit for purpose before every session.

 

If for any reason you would like to opt-out of any activities, this question is included in the final form we ask parents to complete approximately 6-10 weeks before arrival.

Our top priority is ensuring the safety of those in our care. To maintain our high standards, we are monitored by national organisations and hold a number of industry-recognised accreditations that endorse our excellence in education and safety standards.

During a 2-week camp, you will go on 3 organised day trip excursions. These range from visiting nearby cities, local towns, theme parks or animal parks and involve a mix of sightseeing, cultural immersion, external activities and leisure time. All the excursions are fully supervised trips and are the perfect way to spend the day off-campus with new friends.

 

All camps will visit London and the other excursions will depend on the camp you have booked.

Special Interest Camps are run alongside our Language Activity Camps, all those on site  will participate in English lessons, excursions, meal times, evening activities and free time together but those doing a special interest camp will focus their activity time on that interest.

All courses are run by qualified instructors or coaches who will assess your ability and skill level to provide the best development in your chosen interest. In most cases, the Special Interest camps require no previous experience or ability and are a great way for students to enjoy developing their language skills alongside their passion.

Language FAQs

Our Summer Camps are all based in England, so all our lessons are for English. It’s not just lessons though, just by being in England, being surrounded by people speaking in English and participating in activities in English, we always see such an improvement in our campers English language skills.

Class sizes will have no more than 16 students.

Xplore summer camps are open to all English-speaking capabilities. Our English classes follow the Anglia Examination levels which sit on the CEFR Pathway table and can be compared to other ESL examination boards.

Our levels range from Junior and Preliminary for our youngest campers (A1), Elementary and Pre-intermediate (A2), Intermediate (B1), Advanced (B2), Proficiency (C1) to Masters (C2).

 

Approximately 6-10 weeks before arrival, we will ask for a form to be completed which will ask questions about your English ability, this will help us get a gauge for what level you might be at. Upon arrival, on Sunday, everyone will take a placement test which will allow us to place you in an appropriate class for you and others of the same level.

Yes, even though our lessons are designed not to be like school at all, they are interactive, engaging and above all fun, they are also designed to assess your English ability at the end of the course. There is an Anglia Examinations exam at the end of your camp which is assessed under the  Common European Framework of Reference for Languages. Depending on what level you take, you could achieve a recognised qualification for your English which is a real asset to your education and support you in the future when applying to college, university or even work.

Yes, each student will receive an individual performance certificate at the end of the course. This is an internationally recognised qualification, according to the CEFR (Common European Framework for Reference for Languages).

Our English Language courses are examined and marked by Anglia Examinations and are accredited by ABLS.

When you leave camp, you will take home a progress report with you from your Teacher. We then send off all the exam papers to Anglia Examinations to be marked. Due to the high numbers of exams and their official nature, it can take a few weeks for us to receive the certificates at Head Office, we then post these out to your home address. In total, the whole process can take up to 16 weeks, depending on the exam board and the postal system!

We schedule 3 hours of English lessons each day, except for excursion days (Wednesday, Saturday, Wednesday) but really you will be surrounded by English 24/7. We encourage everyone to communicate in English during meal times, when socialising and during excursions plus all activities and special interest courses will be delivered in English. 




Not like school! We understand you are coming to a summer camp and one of the most important elements for you will be to meet new people, experience England and have a great time making memories. For your parents, the experience will be an important aspect too but developing your English will also be high up on their wish list. So in addition to the natural approach we take to improving English language skills (through socialising and confidence building), we use time in the classroom to underpin the academic learning of a language. Our lessons are there to support your language skills so you feel more confident using them.

We have the best and brightest people working in our offices and running our camps. Xplore employs experienced, TEFL certified teaching staff to teach and inspire our students who are supported by an Academic Manager and Director of Studies.